Work does not only happen at a desk. It happens at the customer's premises, in a warehouse, in a van. And your customers do not email you: they message you on WhatsApp.
What we put in place
The application in the phone browser
No install, no app store, no separate version to maintain for two operating systems. Screens are built for the thumb: large targets, minimal typing, lists readable at arm's length. The desktop stays available for what needs a big screen.
Order taking and lookups at the customer's site
The salesperson checks the catalogue, the stock and the customer's credit position in front of them, enters the order and confirms it on the spot. The document exists in your system before they are back in the car.
Order updates on the channel the customer already uses
Order confirmation, dispatch, courier on the way: messages go out on the channel the customer uses. An informed customer does not call to ask where their order is - calls your team no longer takes.
Useful notifications, and only those
An alert that fires too often is an alert nobody reads. We set the thresholds with you and correct them after a few weeks of real use.
An unstable network is still a network
Screens stay usable on a slow connection, and an interrupted entry is not lost. That is the difference between a field tool and a demo given at the office.
What we do not do
We do not send unsolicited messages: a conversation channel is lost very quickly by saturating it. We do not publish a store app while the browser is enough, and we do not track your employees' location.
When the browser is not enough
Everything above lives in a browser. As soon as you need continuous scanning, offline work or a handheld scanner, an installed application is what you want: see Custom mobile applications.